1 Individuals who are directly employed by hotel brands, management companies, ownership groups, independent hotels and resorts, DMO’s, restaurants and attractions
2 Individuals from supplier organizations who market to hotel/associate professionals
3 Full-time faculty or student members
4 Join HSMAI today to save on registration fees.

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HSMAI’s Registration & Bookstore will be at the Charlotte Convention Center located at 501 S College Street in Charlotte, North Carolina.

Avoid the lines and pick up your badge early. This is also the place to get your questions answered about everything else happening during the week.

  • Monday, June 24 | 12:00 – 5:00 pm
  • Tuesday, June 25 | 8:00 am – 6:00 pm
  • Wednesday, June 26 | 8:00 am – 3:00 pm

Conference Location:

Charlotte Convention Center
501 S College St
Charlotte, NC 28202-1827


Complimentary HITEC Registration

For qualified HSMAI conference registrants, HITEC will provide one complimentary, non-transferable registration which entitles the recipient to three days of the exposition, access to exhibitor tutorials, TechTalks, and the HITEC keynote sessions (a $350 value). Comp registrations are only available to qualified hotel buyers and cannot be used by suppliers or vendors, consultants, nor personnel, dealers, distributors, subsidiaries, investors, partners/associates or family members of exhibiting companies.

If you qualify, HSMAI will automatically register you for the complimentary HITEC pass. If you prefer to not be registered for that pass, please let the HSMAI team know.

Cancellation Policy

Cancellations received four weeks prior to the conference will receive a full refund less a $100 administrative fee. Cancellations received between four and one week out are entitled to a 50% refund, or 100% roll-over to the 2025 conference. Cancellations received within one week will not be refunded, except in the case of a medical emergency. The transferring of a registration to a colleague is free of charge, and must be requested in writing. All cancellations and transfers must be submitted in writing to

Substitution Policy

A transfer of your full registration is permitted prior to the conference by submitting a written request to Onsite transfers must be accompanied with proof of the original confirmation letter. Only one transfer is permitted per original registrant. The individual submitting the transfer request is responsible for all financial obligations (any balance due) associated with that substitution. Badge sharing, splitting, and reprints are strictly prohibited.

Hotel Group Pricing/Promo Codes

Hotel companies can enjoy significant savings when they register five or more people from the same company. The discount is $50 off per person for a 1-day registration. The discount is $100 off per person for a 2-day registration.

Contact Mandie Hart at +1 703.506.2025 or to register your team.

Earn Certification Credits

You will be eligible to receive up to 8 hours of continuing education for CRME, CHDM, and CHSL certification and re-certification for each conference day that you attend. You can earn an additional 3-5 hours for attending pre- and post-conference workshops and presentations on Monday, June 24 and Thursday, June 27).


If you register online, you will immediately receive an electronic confirmation of your registration. If you faxed, mailed, or called in your registration and have not received a confirmation within 10 business days, please contact

Official Attendee Roster

Approximately three weeks prior to the conference, attendees will have the opportunity to add their name and contact information to the conference app.

Consent to Use of Photographic Images

Registration and attendance at, or participation in, HSMAI meetings and other activities constitutes an agreement by the registrant to the use and distribution of the registrant or attendees’ image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events and activities by HSMAI.

Corporate Confidentiality, Antitrust Guidelines, & Code of Conduct

Attendees at HSMAI’s events must agree to follow HSMAI’s statement on corporate confidentiality, antitrust guidelines, and code of conduct.

Special Accommodations

HSMAI is committed to providing access to all individuals attending the conference. Those needing any special accommodations (e.g., sign-language interpretation or large-type print materials) should email Juli Jones.

Registration Help

If you have any questions regarding your registration, please contact Mandie Hart at +1 703.506.2025 or