Speakers

Karen Laos is a leadership coach equipping women to stand out with confidence. She champions female business leaders to own their value and find their voice so they can be seen and heard. She also works with teams to create cultures of trust and function at their best.

She has coached leaders at Facebook, Google, Netflix, Yahoo!, Sony, Microsoft, Fidelity, Charles Schwab, Trip Advisor, Bacardi, Levi, and more. Karen was HR Director for Gensler Architecture, trained teams at Gap Inc, Wells Fargo, and taught Organizational Development at the Fashion Institute of Design and Merchandising.

She was the Senior Advisor to Program Delivery for Decker Communications, where she managed and mentored a team of facilitators delivering programs around the world. Karen coached executives on how to influence and speak more effectively. Her passion lies in developing others and she has done this throughout her career of nearly three decades.

Aran Ryan is Director of Industry Studies at Tourism Economics where he helps owners, operators, and destinations understand the impact of tourism industry trends. He focuses on industry-specific analysis and forecasting, as well as strategy and policy analysis.

Aran has over 25 years of consulting experience applying analytics, forecasting, project management, research, and financial analysis skills to support client decision-making. Prior to joining Tourism Economics, he was a Director in the Hospitality & Leisure consulting practice at PwC.

Steven Van Belleghem is a customer experience enthusiast! His mission is to inspire companies to become more customer centric.

Steven believes in combining common sense, new technologies, an empathic human touch, playing the long game and taking social responsibility to win the hearts and business of customers over and over again.

To achieve his mission, he has written 5 international bestsellers (>150,000 copies sold); he shares new ideas on his social channels (including his YouTube channel with more than 7 million views); he delivers keynote presentations all over the world (>1,500 keynotes in >45 countries) and his ideas are often shared by media outlets such as Forbes, The Guardian, and more.